Refund And EXCHANGE Policy

Refund & Exchange Policy

Last Updated: June 2026

At Hassan Collection, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Exchange Policy below.

Exchange Policy

We offer exchanges for eligible items under the following conditions:

  • The exchange request must be made within 7 days of receiving your order.

  • The item must be unused, unwashed, and in its original condition.

  • All original tags, packaging, and accessories must be intact.

  • Items showing signs of wear, washing, damage, or alteration will not be eligible for exchange.

Refund Policy

Refunds are only applicable in the following cases:

  • You receive a damaged product.

  • You receive an incorrect item.

  • The product has a manufacturing defect.

To request a refund, please contact our customer support team within 48 hours of receiving your order and provide clear photos of the issue.

Once approved, the refund will be processed according to the original payment method or store policy.

Non-Refundable Items

The following items are not eligible for refunds or exchanges:

  • Products purchased during clearance or final sale promotions.

  • Items damaged due to misuse or improper care.

  • Products returned without original tags or packaging.

  • Customized or personalized products.

Exchange Process

  1. Contact our customer support team with your order number.

  2. Provide details and photos if applicable.

  3. Our team will review your request and provide further instructions.

  4. Once approved, the item can be returned or exchanged according to our guidelines.

Shipping Charges

  • Shipping charges are generally non-refundable.

  • Customers may be responsible for exchange shipping costs unless the item received is defective, damaged, or incorrect.

Order Cancellation

Orders may be canceled before they are dispatched. Once an order has been shipped, cancellation may not be possible.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Our team will work to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding refunds, exchanges, or returns, please contact us:

Hassan Collection

Email: support@hassancollection.com

Phone: [Your Contact Number]

We appreciate your trust in Hassan Collection and are committed to providing you with a smooth and enjoyable shopping experience.